Return your order
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we offer a 14-day return or exchange policy from the date your order is received.
How to Return Your Order
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Email returns@rafaelmini.com to request a return or exchange.
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Include your order number and let us know whether you’d like a refund or an exchange.
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Send the item(s) back to the address provided in our reply.
Return Guidelines
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Items must be unworn (apart from trying on) and include all original tags, clips, and packaging.
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Please use a tracked shipping method or obtain proof of postage, as we cannot refund or exchange lost items.
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You are responsible for return shipping costs and any customs or import duties.
Refunds
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Refunds will be issued to your original payment method once your return has been received and processed.
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Please allow 7–14 days for the refund to appear in your account.
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Refunds cannot be issued to a different payment method.
Exchanges
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Exchanges must also be requested within 14 days of delivery.
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The first exchange is shipped free from our warehouse; subsequent exchanges may require you to cover shipping costs.