1. Contact us first
Send an email to info@rafaelmini.com and include:
- Your order number
- Your name
- Which product you'd like to return
- A short note on why (optional, but it helps us improve)
OBS! You can only return your order within 30 days of purchasing.
2. Wait for confirmation
We usually reply within 1–2 business days with instructions on how to return your product.
3. Pack the product carefully
The product should be returned in its original condition, well packaged – preferably in its original packaging.
4. Send the product back
Once you've received our instructions, ship the package to the address provided in the email.
You're responsible for the return shipping cost, unless the product is defective or incorrect.
5. Refund
Once we've received and approved your return, we'll issue a refund to the same payment method used for the purchase.
Refunds are typically processed within 5–10 business days after we receive the return.
💛 Our promise:
We handle every return personally — no forms, no complicated portals.
Just email us at info@rafaelmini.com, and we'll help you every step of the way.